About Tirma
Who is Tirma?
Tirma is a chocolate and confectionery maker from Gran Canaria in the Canary Islands, making much-loved chocolate bars, Ambrosía wafers, biscuits and sweets since 1941. Read our full story on our About page.
Where is Tirma made?
Our products are made in Gran Canaria, the Canary Islands, Spain, and shipped to our UK warehouse so we can deliver them to you quickly within the UK.
Where else can I buy Tirma in the UK?
As well as here on tirma.uk, you’ll find Tirma on Amazon UK.
Products, Dietary & Allergens
How long will my products keep?
The best-before date is printed on every pack.
I have specific dietary requirements. Where can I find product information?
Every product page lists the full ingredients, nutritional values, allergens and any “may contain” (cross-contamination) warnings. Recipes can occasionally change, so please always check the label on the pack too.
You and your health are our priority. If you have any questions about a product, email contact@tirma.uk before ordering and we’ll get back to you as soon as possible.
Do you have a no added sugars range?
Yes. Our ZERO range has no added sugars and includes chocolate bars, wafers, biscuits. Shop our 'no added sugars range.
“No added sugars” means no sugars are added during production; the products may still contain naturally occurring sugars. See each product page for full nutritional information.
Do you have gluten-free products?
Yes. Shop our gluten-free range. Look for “gluten free” on the product page and on the pack.
Are your products suitable for vegetarians or vegans?
Suitability varies by product, so please check the ingredients on each product page.
Do your products contain nuts or other allergens?
Some of our products contain allergens such as milk, nuts (for example almonds and hazelnuts), soya or gluten, and some are made in our facility that also handles these ingredients. Allergens are highlighted in the ingredients list on each product page and pack, along with any “may contain” warnings. If you have a severe allergy, please contact us before ordering.
How should I store my chocolate?
Keep it in a cool, dry place, ideally between 15–18°C, away from direct sunlight and strong smells. Avoid the fridge if you can, as moisture can affect the texture and appearance.
My chocolate has a white or grey coating. Is it safe to eat?
Yes. This is called “bloom” and happens when chocolate goes through temperature changes, bringing cocoa butter or sugar to the surface. It’s completely safe to eat, though the texture may be slightly different. If your order arrived like this and you’re not happy, please get in touch.
Faqs
An item is out of stock. When can I order it?
We work hard to restock our favourites as quickly as possible. Email us with the product name and we’ll let you know as soon as it’s back. We’re sorry for any inconvenience.
How do I place an order?
Add your products to the basket and go to checkout. Once your payment goes through you’ll see a confirmation page with your order number, and we’ll send you a confirmation email summarising your order. If you can’t find it, please check your spam or junk folder.
Is there a minimum order value?
Yes, the minimum order on tirma.uk is £20.
Do I need an account to order?
No, you can check out as a guest. Creating an account lets you view your order history and check out faster next time.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay. All payments are processed securely and we never see or store your full card details.
My payment has been declined. What should I do?
If your payment doesn’t go through, you’ll see a message at checkout. Please check that all the details you entered are correct and try again, or choose a different payment method. If the problem continues, email contact@tirma.uk and we’ll do everything we can to help.
Do your prices include VAT?
Yes. All prices are shown in pounds sterling (GBP) and include VAT where applicable. Delivery charges are shown at checkout before you pay.
Can I change or cancel my order?
Email us as soon as possible with your order number. We can usually make changes or cancel if your order hasn’t been dispatched yet. Once it has left our warehouse, we’re unable to change it.
How do I use a discount code?
Enter your code in the “Discount code” box at checkout and click Apply. Only one code can be used per order, and codes can’t be added after an order has been placed.
Can I send my order as a gift?
Of course. Just enter the recipient’s address as the delivery address at checkout. We include a list of the items in the parcel, but never the prices. You can also gift a 'Gift Card' and let the recipient choose their favourites!
Delivery & Dispatch
Where do you deliver?
We currently deliver within the UK only.
What are your delivery options and costs?
- Standard – £4.95: usually arrives within 5 working days of dispatch.
- Express Next Day – £6.72: arrives the next working day after dispatch.
- SuperSaver – FREE: on all orders over £40.
Delivery costs are shown at checkout before you pay.
When will my order be dispatched?
We aim to dispatch your order within 2 working days. Orders placed on Saturday or Sunday are dispatched on Monday (Tuesday at the latest), and some orders placed on Friday afternoon or evening may also be dispatched on Monday. Orders placed on a bank holiday are dispatched on the next working day.
Do you send chocolate in hot weather?
We try to be cautious of this. Your order might get delayed if it's extremely hot and we will let you know of this. If your order has been dispatched, please bring your parcel indoors as soon as possible. If your chocolate arrives melted, let us know within 2 working days with photos.
Damaged items, returns & refunds
My order arrived damaged. What should I do?
We pack every order with care, but occasionally things get damaged in transit. Please email contact@tirma.uk within 2 working days of delivery with your order number and photos of the damaged items and packaging. Please keep the items and packaging, as we may need to inspect them or ask you to send them back.
I received the wrong item, or something is missing.
Sorry about that! Email us within 2 working days with your order number and a photo of what you received, and we’ll put it right.
Can I return something if I change my mind?
Because our products are food, we can’t accept returns of opened items for hygiene and safety reasons. However, if you have any doubts or concerns, please email us and we'll revert back as soon as possible.
Where do I send a return?
Please contact us before sending anything back, so we can match your parcel to your order. Once we’ve confirmed your return, send it to:
Tirma c/o TFE
Unit 3, 3 Cook Way
Peterlee
Durham
SR8 2HY
United Kingdom
Please include your order number inside the parcel.
Who pays for return postage?
If an item arrived damaged or faulty, or we sent the wrong item, we’ll cover the reasonable cost of returning it. For any other return, postage is at your own cost, original shipping charges are non-refundable, and the cost of return shipping may be deducted from your refund.
How long do refunds take?
Once your refund is approved, we’ll return the money to your original payment method within 2–5 working days. Your bank may take a few extra days to show it.
Your account & privacy
How do you use my information?
We use the details you give us to process and deliver your order. When you visit our website we collect anonymous information such as your domain name and the pages you visit, so we can keep improving your experience. Your email address stays private. For full details, read our Privacy Policy.
Will you send me marketing emails?
Only if you've subscribed on our website or agreed to hear from us when creating an account or placing an order. You can unsubscribe at any time using the link at the bottom of every email.
I've forgotten my password.
Click "Forgot your password?" on the login page and we'll email you a link to reset it.
Wholesale & Business
I'm a retailer. Can I stock Tirma in my shop?
We'd love to hear from you. Please email us at contact@tirma.uk
Do you offer bulk orders or corporate gifts?
For large or corporate orders, you can purchase our products in their case format.
Product Reviews
I am literally addicted to these. Its chocolatey, its nutty and it tastes fantastic. I devoured 10 in three days....its morish I cant lie
Adaeze E.
www.tirma.uk
This is the best ever 'healthy' dark chocolate I have tried. Recommended. Will be back for more.
Sandra D.
www.tirma.uk
Lovely wafer so satisfying and a lovely dark chocolate that tastes very smooth
Tricia D.
www.tirma.uk
