FREE delivery across the UK on orders above £20!

FAQs

Frequently Asked Questions

Tirma

About Tirma

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You can visit our 'About' section to learn more about our legacy, our brand and where our products are made.

Online Tirma Experience - Privacy Policy

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If you visit our web page our server automatically recognises your domain name but your email address remains private.

We only collect the domain name of visitors to our web page and associated information on what pages customers access or visit, we collect this information to make our web page even better and improve upon your online experience for Tirma.

We also email you if you have subscribed on our website or created an account upon purchase and agreed to hear from us. 

For more information on Tirma's privacy policy, please click here.

I have specific dietary requirements queries

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We proudly cater to your dietary requirements by offering a wide range of products. 

We have included all the information on our products, ingredients, their respective nutritional values, any allergen information as well as chances of cross contamination on each product page.

However, YOU and your health are OUR priority, so if you do have any additional questions or concerns on any of our listed products - please email us at contact@tirma.com and we shall revert back to you as soon as possible.

Ordering Tirma

Placing an order on Tirma.UK

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Once you add products to your shopping cart and proceed to pay - it'll take you to a confirmation page with an order number.
We'll send you a confirmation email too summarising your order details.

Ordering over the weekend

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At Tirma we aim to dispatch your favourite confectionery within 2 working days of receiving the order. Please note that any orders received over the weekend (Saturday & Sunday) will be dispatched on Monday (latest Tuesday).

Some orders received on Friday afternoon/evening may also be dispatched on Monday.

How long will it be before I receive my order?

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You should expect to receive your product within 5 working days of the item being posted in the UK (please note that delivery might be affected by the current COVID-19 pandemic).

For the EU and the rest of the world, it can take up to 7 days or more.

Please note that some orders placed on a Friday and all orders placed on Saturday and Sunday will be dispatched on Monday.

My payment has been declined, what do I do now?

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If your payment is unsuccessful for any reason, you'll see a message displayed on the checkout page. We suggest that you review all the details you entered are correct before trying to re-submit your order. You'll be able to update your payment options with a different method if necessary.

If the message continues to crop up, please email us on contact@tirma.uk and we'll do everything we can to help.

Will the recipient of a gift see the price of the items?

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No, we add a list of items per order but this does not include any prices.

Is there a minimum amount I need to order on Tirma.UK?

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No! & nor is there a maximum! We place no such condition on your order - we want you to enjoy Tirma as little or as much as you please!

An item is out of stock, when can I order it?

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We are working hard to ensure any 'out of stock' items are replenished as quickly as possible. We advise that you email us to receive a notification when the item becomes available.
We apologise profusely for any inconvenience this may cause!

Where else can I order Tirma?

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Tirma products are also available on Amazon UK and through our Instagram Shop.

Shipping Locations

Delivery Options

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We currently offer a range of delivery options within the UK and internationally which you can select from upon check out. The total cost is based on the total weight and the delivery address provided.

Important note regarding delivery

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IMPORTANT:
Please ensure that your order is delivered somewhere that can be collected either by you or a friend/neighbour, otherwise it may be returned to us. If this happens and we need to post the order out for a second time, there will be an additional charge for postage. 

Delivery across the UK

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Free delivery across the UK on all orders above £20. 
Applies to all online orders on tirma.uk being delivered in the UK. Delivery within 5 working days.

If your order is under £20, your  shipping costs will be based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

IMPORTANT:
Please ensure that your order is delivered somewhere that can be collected, otherwise it may be returned to us. If this happens and we need to post the order out for a second time, there will be an additional charge for postage.

Deliveries across EU

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We deliver to the following locations across EU:

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Delivery time-scales vary depending on the country. Please allow up to 7 days for delivery.
Delivery costs for international locations are based on weight.

To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

International Delivery

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International delivery time-scales vary depending on the country. The rates for International deliveries are different to the UK/EU countries.

Please allow up to 7 days for delivery. Delivery costs are based on weight and location.

To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

I haven't received my order yet. What do I do?

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Please read the Q&A above regarding when to expect your order. If it has still not arrived, please contact us on: contact@tirma.uk, we will do our best to advise you on your order.


Please note: once we have posted your order, please understand that we have no control over how long it takes to get to you! 

This is down to the mail services in each country but the time-scales mentioned above are based on our current experience and we will continue to monitor and update the information on this page as necessary to ensure we provide the best service to you.

What happens if my order arrives damaged?

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Thorough care is put into packing your items for delivery and consumption. However, we do understand that some items may get damaged during delivery. If that is the case and your order is damaged when you receive it, please let us know within 2 working days via email at contact@tirma.uk and we'll support you through the process.
Any damaged goods / packaging must be kept in case they need to be inspected as part of the claim for any compensation and if required, we'll request you deliver them to:

Tirma UK c/o OFEX
Unit A2, Upper Nashenden Farm
Stoney Lane, off Maidstone Road
Rochester
Kent
ME1 3QJ
UK

Please note, that should we require you to return the item in it's original packaging if damaged - you may be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

For further information on Tirma's Refund Policy - please click here.

Wholesale

Wholesale Opportunities

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Are you a Tirma consumer but also a retailer? Would you like to sell our products in your store? Please click here for more information.

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Any other questions?

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If your question has not been addressed on this page, please feel free to email us by clicking the button below.

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